As Chief Operations Officer for Envoy Mortgage, Kim is responsible for all aspects of mortgage fulfillment, operations, including on and offshore workforces, the customer experience and service delivery.
Kim has more than 25 years’ experience in the mortgage industry, ranging from servicing, originations, compliance, private banking, operations, process improvement, technology & service delivery. She has spent the last 20 years having strategic oversight of mortgage operations with prominent industry organizations; including Sutherland Global Services, Morgan Stanley Home Loans, and the Royal Bank of Canada.
She holds a bachelor’s degree and recently completed a post graduate award in operations excellence, process design and service delivery from Warwick Business School. Kim also earned professional designations of Certified Mortgage Banker (CMB) and Accredited Mortgage Professional (AMP) and was named one of HousingWire Magazine’s 2019 and 2016 Women of Influence.
Kim’s overall career success can be attributed to her personal philosophy of developing strong relationships both professionally and personally. A strong believer in experiencing life, she regularly lobbies for internal campaigns to ensure employees are comfortable both mentally and physically while at work to foster and promote sustainable lifestyles.
In her free time, Kim is an experienced photographer, world traveler and can also be found on long bike rides across the country.
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