Nmims Sep 2020 assignments – Banking is one of the major service …

For Nmims Sep 2020 Solved Assignment for Contact

aravind.banakar@gmail.com

www.mbacasestudyanswers.com

ARAVIND – 09901366442 – 09902787224

Retail
Banking

1.
Banking today has become a fiercely competitive industry due to the entry of so
many foreign and private banks. Discuss how a recently established bank can
reach out to customers to understand their needs and hence cater specifically
to their needs so as to provide satisfactory service. (10 Marks)

2.
Technologies have enabled banks to extend their services out of the traditional
buildings of the bank. Enumerate the given statement. (10 Marks)

3.
Banking is one of the major service sectors in India. Customer satisfaction has
been on the major performance evaluation parameters for the banks. Give your
views on the following with reference to customer service given by banks:

a.
Between public sector banks or private banks, who do you think is better in
providing better customer service and why? (5 Marks)

b. With
so much emphasis on Digital/ E-payments, with incentives/concessions provided
to make non-cash transactions through digital modes, highlight the various
risks the customers may face during these modes of financial transactions.

For Nmims Sep 2020 Solved Assignment for Contact

aravind.banakar@gmail.com

www.mbacasestudyanswers.com

ARAVIND – 09901366442 – 09902787224

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